About
Made with care by Humanful
Gentle Handover is made by Humanful LLC, a software company registered in Delaware, United States. We build it for the days the people you love have to manage without you, for one night or for good.
Why it exists
When someone is suddenly not there, in the hospital for a while or gone for good, the people around them are often left to guess. Which bank. Which password. Who takes the children home tonight, and where the spare key is. What they would have wanted.
Gentle Handover exists so that they do not have to guess.
Planning for it is not morbid. It is one of the kindest things you can do for the people who depend on you, and most of it takes an evening.
"Your words, in the right hands, at the right time."
Who it is for
Anyone whose absence would leave someone else with questions.
Parents
A Tonight plan for whoever takes the children home, and letters for the years ahead.
People living alone
A welfare check, so a missed check-in means a friend knocks on the door first.
Carers
A care handover for the person you look after, written for the long run.
The one who runs the house
Bills, the boiler, the plumber you trust, written down for the person who comes next.
Crypto holders
By default, where your recovery phrase is kept stays closed until a person on our team has read a death certificate. If none can be found, it opens after a longer wait.
Anyone in danger
High risk mode for a deployment, a conflict zone or a serious illness. If a death is confirmed while it is on, we wait longer before anything opens.
Your words, in the right hands, at the right time.
Who makes it
Gentle Handover is made by Humanful LLC, a software company registered in Delaware, United States.
There are no ads in the product, and we do not sell personal information. The security page states our limits as plainly as what we do.
You can read about Humanful at humanful.org.
What we hold to
The rules we write the product by
Say what is true
AES-256-GCM on your items and most of what you write. We list what it leaves out, and we say plainly that we hold the keys.
Write for a hard week
The screens the people you chose will see are written for someone who is grieving. They are short, calm and clear.
A missed check-in sends nothing
A missed check-in never releases anything. The death has to be confirmed first, by two of your trusted verifiers or a person on our team, and then there is a wait. Only a few urgent wishes, such as funeral plans, can open sooner, if someone you allowed reports your death and you do not answer in time.
Free to begin
The free plan has no time limit, and everything that keeps the handover safe is on it.
Our limits, plainly
You should know this before you trust us with anything.
- We hold the keys to what you store, so that it can reach the people you chose without your password. The security page says what guards them.
- No outside firm has audited our security.
- The service runs in one region, in Frankfurt. If that region has an outage, the service is down until it is back.
Talk to us
A person reads every message.
Write to us with a question, a worry or an idea. We read everything and answer by email.
Security and technology
Built on AES-256-GCM encryption, with its limits stated plainly
AES-256-GCM protects your items and most of what you write, and TLS protects it all on the way to your browser.
Most of what you store is encrypted before it reaches the database, and the keys are kept in a separate key service, so a copy of the database alone does not open it. Some names, such as contact and box names, stay readable.
You can export your data at any time, and the service was built with European privacy law in mind.
Get in touch
Write to us
Write to us
What you send here becomes a request with its own reference number. A person on our team reads it and answers by email.
What you send here becomes a request with its own reference number. A person on our team reads it and answers by email.
A person reads every message. Requests to stop a release are read first.
Ways to reach us
Help with your account
Help with technical issues, bugs and your account, and questions about plans.
[email protected]Read by a person
Partnerships
If you are a funeral home, a lawyer or an advisor, tell us how you help people plan ahead and cope after a loss. There is no partner program.
[email protected]Read by a person
Send us a message
Who reads your message
A person reads every message. Messages about security, and requests to stop a release, are read first.
Common questions
Short answers to what people ask most
On the sign in page, press "Forgot password?", type your email address and follow the steps in the email we send. The link works for 1 hour.
There is nothing to cancel yet. Plans are not for sale, and nobody is charged. If you want to leave, you can delete your account from Profile. Once payments open, the Refunds and cancellation page, linked at the foot of every page, says how to cancel and how to get your money back.
We email you before your check-in is due and again once it has passed, and we ask your check-in buddies to get in touch with you. After your grace period, your trusted verifiers are asked what has happened. A missed check-in alone never releases anything. By default, crypto wallet details, passwords and account logins also wait until a person on our team has read a death certificate. If none can be found, they open after a longer wait. You can change that for any item. Reminders come by email, so keep your email address up to date.
The application encrypts your items, your photos, your business documents, the files attached to your letters and most of what you write with AES-256-GCM before it reaches the database. Contact names and notes, box names, file names and the names, birth dates and biographies in the family tree are not encrypted by the application. The privacy policy lists everything that is not. We hold the keys so that what you left can reach the people you chose without your password, and the security page says what guards them.
Company details
Who provides this service, for anyone who needs to know, such as a payment provider or a regulator.
Who provides this service, for anyone who needs to know, such as a payment provider or a regulator.
- Company
- Humanful LLC
- Registered address
- 8 The Green, Suite R, Dover, DE 19901, United States
- [email protected]
Continuity
If Gentle Handover closes
If Gentle Handover closes
Each promise below comes from our Terms of Service, Privacy Policy, help center or Refunds and cancellation page, and the link under it opens the exact place.
Each promise below comes from our Terms of Service, Privacy Policy, help center or Refunds and cancellation page, and the link under it opens the exact place.
A service that holds what you leave behind should say what happens if it stops. These are the promises we have already made, gathered in one place, each with a link to where it is written.
What we have promised
Each promise links to the page where it is written. If that page changes, this one changes with it.
Each promise links to the page where it is written. If that page changes, this one changes with it.
Four promises, in four places. Here they are side by side.
At least 90 days' notice
If we ever have to shut the service down, we will email you at least 90 days before, keep exports working throughout, and tell the people you named that they should expect nothing further from us.
Written in
Terms of Service, section 10
An export you can take with you
You can download a copy of what you keep here at any time, without asking us, in a standard file you can open without us. It leaves out the records we keep to run and protect the account, and what other people wrote. Only the encrypted ZIP download includes your uploaded files. The privacy policy has the details.
Written in
Privacy Policy, your rights
A copy that opens without us
The Continuity kit is one locked file with the text of the boxes you choose, and your letters, funeral wishes and ethical will if you add them. Photos, recordings and other files are named in it but not copied, and a sealed time capsule stays sealed. It opens in any web browser on a computer, with no internet and without Gentle Handover, once someone types the passphrase you chose. Give the file to one person and the passphrase to another.
It holds what your boxes hold on the day you make it, so make a fresh one after a big change.
Unused months refunded
If we ever shut the service down, we refund the unused months of every yearly plan, pro rata, through our payment provider.
Written in
Refunds and cancellation
Not decided
Two things are not decided yet. One is who would look after the service or the data after a closure. The other is how long stored data would be kept before it is destroyed. When they are decided, this page will name both.
Start with one letter
Write one thing for one person tonight. The rest can wait until you are ready.