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Someone has died. Here is how to tell us.

We are very sorry. This page explains how to let us know, what happens after you do, and how to reach a person. Nothing here has to be done in a hurry.

Tell us about a death Sign in to your private page
First

Which of these is you?

The way to tell us depends on whether the person named you in their account.

They named you in their account

Sign in to your private page and choose "Report a death". It works if they allowed you to report a death and you have confirmed your email address. We tell them at once, and the steps below begin.

Go to the family sign-in page

They asked you to confirm

If they chose you as a trusted verifier, we email you a link. With it you answer yes, they have died, or no, they have not. The link works for 14 days. If it has stopped working, or you answered by mistake, write to us.

Give or correct my answer

We have never written to you

Write to us and choose "Report a death". Say who died and how we can reach you. A person reads every message on that topic first and treats it as urgent. We cannot tell you whether they had an account, but if they did, a person decides what happens next.

Tell us about a death
Then

What happens after you tell us

Nothing is handed over on one person's word. These are the steps, in order.

  1. 1. We write to the person first

    When someone reports a death through their private page, we tell the person straight away, by email and with a notice in their account. One tap from them, or one check-in, says they are alive and stops everything. If the death was already confirmed and is in its wait, a tap only holds everything while a person on our team looks at the case. Then a check-in counts only when it asks for their password, a code from their authenticator app or a backup code, or a passkey.

  2. 2. Only what cannot wait opens early

    If they do not answer in time, only what cannot wait opens, each part only to the people they named for it. That means their funeral wishes, their organ donation choice, their pet care notes, the tonight plan for their children, the care handover for someone they look after, and the notes on how their home works. Nothing else opens.

    They have 12 hours to answer, unless they chose a different time. If they had already stopped checking in, or the report came with a document our team has not read yet, they always get at least 12 hours.

  3. 3. The death has to be confirmed

    We ask the trusted verifiers they chose. At least 2 of them must confirm, and the person who reported the death never counts as one. If fewer than 2 can answer, a person on our team must confirm too. If anyone says the person is alive, everything pauses until a person on our team looks at it.

    A missed check-in, a single report or a report from an organisation never confirms a death on its own.

  4. 4. Then a waiting period

    Once the death is confirmed we write to the person again and wait at least 48 hours. If the person is alive, confirming with their password in that time stops everything.

  5. 5. Then what they left reaches the people they chose

    Each person gets an email and a private page with only what was left for them. Passwords, keys, account logins and financial details usually wait longer. They open once a person on our team has read a death certificate, or after a fallback period has passed.

A message sent through our contact form is read by a person first. They decide what happens next, and they may ask you for a death certificate or a similar document.

If you have a death certificate

You do not need one to tell us. If you are named in the account and something is waiting for a document, your private page has a place to send it. A photo or a scan is fine. A death certificate, once our team has read it, opens the things they held back. A funeral director's notice or a hospital letter helps us understand, but does not open them on its own. If you have nothing to send, write to us instead.

Is the certificate from another country, or in another language? Read what we can take.

What we will never do

  • Ask you for money, a fee or a card. Telling us costs nothing.
  • Phone you and ask you to read out a code. If someone says they are from us and asks for one, it is not us.
  • Open the person's items, accounts, money, letters or ethical will because of a report alone. They stay shut until the death is confirmed.

If you think a report was a mistake

Write to us and choose "Stop a release: I am alive". A person on our team reads it first and treats it as urgent.

Tell us it was a mistake

We are not an emergency service

If someone may be in danger right now, call the local emergency number (112 in Europe, 911 in the US and Canada) before anything else.

A person is here if you need one

Write to us through the contact form, or by email. A person reads every message. You are also welcome to write just to ask where to find bereavement support near you.

Email: [email protected]

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