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Use this page to cancel a paid Gentle Handover plan. You do not need to sign in. Tell us who you are and which address the plan uses, then press Cancel now.
If you can sign in, you can also cancel on the Subscription page of your account, where you can also ask for a refund the money-back guarantee covers.
This page never says whether an address has an account with us. What happened is written only to that address.