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Acceptable Use Policy

Last updated: October 12, 2026

1. Introduction

This Acceptable Use Policy ("AUP") outlines the permitted and prohibited uses of Gentle Handover's digital legacy platform and services. By using our services, you agree to comply with this policy. This AUP is incorporated into our Terms of Service.

2. Intended Use

Gentle Handover is designed to help individuals:

  • Securely store important information for future access by designated recipients
  • Write and manage letters for later
  • Document life stories, memories, and important information
  • Plan for the digital aspects of estate management
  • Communicate wishes to loved ones after death or incapacitation

3. Permitted Uses

You may use Gentle Handover services to:

  • Store personal documents, credentials, and information securely
  • Create heartfelt messages for family and friends
  • Document family history, recipes, and traditions
  • Store important account information for recipients
  • Create time capsules for future delivery
  • Choose recipients who receive information when the time comes
  • Plan digital estate distribution

4. Prohibited Uses

You may NOT use Gentle Handover services to:

4.1 Illegal Activities

  • Store content that violates any applicable law or regulation
  • Plan, coordinate, or facilitate illegal activities
  • Store proceeds or records of criminal activity
  • Evade law enforcement or legal processes
  • Engage in money laundering or financial crimes

4.2 Harmful Content

  • Store child sexual abuse material (CSAM): reported to authorities
  • Store content depicting violence against minors
  • Store terrorist content or extremist propaganda
  • Store content that incites violence against individuals or groups
  • Store malware, viruses, or other harmful code

4.3 Fraud and Deception

  • Create accounts using false identity information
  • Impersonate another person or organization
  • Use the service to facilitate phishing or social engineering
  • Store content intended to defraud recipients or third parties

4.4 Intellectual Property Violations

  • Store large quantities of pirated content
  • Infringe on copyrights, trademarks, or other IP rights
  • Distribute unauthorized copies of protected works

4.5 System Abuse

  • Attempt to gain unauthorized access to systems or data
  • Interfere with or disrupt service operations
  • Use automated tools to create accounts or access content
  • Exceed reasonable usage limits or quotas
  • Probe, scan, or test vulnerabilities without authorization
  • Reverse engineer or decompile our software

4.6 Harassment and Abuse

  • Harass, threaten, or intimidate other users or their contacts
  • Send abusive or threatening messages through our platform
  • Dox or share private information about others without consent
  • Stalk or repeatedly contact unwilling recipients

5. Content Responsibility

You are solely responsible for all content you store on Gentle Handover. While we use encryption to protect your privacy, you must ensure your content complies with this AUP and all applicable laws.

6. Encryption and Privacy

We encrypt most of what you store with AES-256-GCM. In practice this means:

  • Most of your content is encrypted at rest with keys we hold, so that it can be opened for the people you chose; a court order can also require us to open it. Some things, such as contact names, box names and file names, are not encrypted by the application; the privacy policy lists them
  • Nothing scans what you store. We learn about misuse from reports: write to the abuse address below, or use the report link on a public memorial page
  • You are responsible for the lawfulness of your stored content

7. Reporting Violations

If you become aware of any content or use that violates this AUP, please report it immediately to:

A person reads every report.

8. Enforcement

We reserve the right to:

  • Investigate suspected violations of this AUP
  • Suspend or terminate accounts that violate this AUP
  • Remove or disable access to prohibited content
  • Report illegal activity to appropriate authorities
  • Cooperate with law enforcement investigations as required by law

9. Consequences of Violation

Violations of this AUP may result in:

  • Warning: For minor or first-time violations
  • Suspension: Temporary suspension of account access
  • Termination: Permanent account termination. What is refunded follows our refunds and cancellation policy
  • Legal Action: Reporting to authorities and/or civil litigation

Refunds and cancellation

10. Appeals

If you believe your account was suspended or terminated in error, you may appeal by contacting [email protected] within 30 days. Include:

  • Your account email
  • Explanation of why you believe the action was in error
  • Any relevant documentation

11. Changes to This Policy

We may update this AUP from time to time. We will notify users of significant changes via email and/or prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Acceptable Use Policy, and any other legal question: