Most of what they left needs no document
Everything else is handed over once the death is confirmed, by the people they trusted or by a person on our team, and any waiting time has passed. Only the stricter check in our Terms waits for a document.
Everything else is handed over once the death is confirmed, by the people they trusted or by a person on our team, and any waiting time has passed. Only the stricter check in our Terms waits for a document.
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Letters, wishes and most of what is in their box reach the people they chose once their death is confirmed and any waiting time has passed. No certificate is needed for that.
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A document matters only for what they held back until a person on our team had read one. By default that is passwords, account logins, crypto wallet details, financial details, and the logins and keys in their Digital Estate. They could change this item by item.
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If something is waiting for a document, the family page says so and shows the day it opens by itself.
Send it as it is
The upload is on the family page, where only the people named on the account can sign in. Anyone else can email it to us, as the part about borders below explains.
The upload is on the family page, where only the people named on the account can sign in. Anyone else can email it to us, as the part about borders below explains.
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Send it in the language and the form it was issued in. A photo taken on a phone is fine. It does not need to be a scan or a certified copy.
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You do not need a translation, an apostille or any other stamp before you send it.
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We take PDF, JPG, PNG, WEBP, HEIC, HEIF, TIF files, up to 10 MB each.
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If you already have a translation, send it too, as a second file, and say in the note that it is the translation.
What we can accept
This follows our Terms: the stricter check opens on a death certificate or the equivalent official document, read by a person.
This follows our Terms: the stricter check opens on a death certificate or the equivalent official document, read by a person.
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A person on our team, not a machine, reads every document and writes back to you, whichever way it goes. If it is not enough, we tell you what would be. There is no fixed time for the reading.
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What we look for is a death certificate or an extract from the death register, from any country. If that is not ready yet, send the official document you have that records the death, such as an interim certificate, a court decision, or a document from a coroner or a consulate.
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A funeral director’s notice, an obituary or your own account helps us understand what happened, but on its own it does not open what was held back.
A language we do not read
Only the person on our team who decides can open your document, and each opening is recorded. That is why it is never handed to anyone else to translate.
Only the person on our team who decides can open your document, and each opening is recorded. That is why it is never handed to anyone else to translate.
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Send it anyway. If nobody on our team reads its language, we write to you, ask for a translation and say what kind would do.
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Please do not pay for an official translation unless we ask for one.
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We never send your document to an outside translation service.
When the papers cannot cross a border, or will take months
The family page shows the exact day for each thing that is waiting.
The family page shows the exact day for each thing that is waiting.
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A photo is enough to start. Whoever holds the paper can take a picture of it and send it to you, and you send it to us.
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If they are not one of the people named on the account, they can email it to us at [email protected]. A person on our team puts it on the record by hand and answers them. That takes longer than the family page, and nothing opens just because an email arrived.
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If a first document comes now and the full certificate later, send the first one now and say so in the note.
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If there is nothing to send at all, choose “I cannot get a document” on the family page and tell us what happened in your own words. A person reads it and writes back about what we can do.
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If no document reaches us, what was held back opens by itself 180 days after we start handing over what they left, so that no family is locked out for good.
Who sees it, and for how long
This is what our Privacy Policy says about evidence of a death.
This is what our Privacy Policy says about evidence of a death.
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What you send is kept encrypted. Only the person on our team who decides can open it, and each opening is recorded. We delete it 365 days after we answer you.
Where to send it
What you upload on the family page goes straight to the list a person on our team reads. An email waits until somebody here puts it on that list by hand.
What you upload on the family page goes straight to the list a person on our team reads. An email waits until somebody here puts it on that list by hand.
If you are named on the account, sign in to the family page and choose “Send a document”. If you are not, or you are stuck, write to us and a person will read it.