Delivery instructions agreement
Your instructions about who receives what, apart from our terms
Last updated: October 18, 2026
What this agreement is
In Gentle Handover you decide who receives each thing you keep, and when: a secret, a letter, a recording, your wishes. Those choices are your delivery instructions. This agreement is about them alone. It is separate from our Terms of Service, so that your instructions stand on their own.
What you agree to
You instruct us to hand each item to the people you named for it, and to nobody else, once the conditions you set are met, and you give your consent, as the person who stored it, for us to do so. You also agree that we process your data after your death as these instructions say, so that this does not wait for the consent of your heirs.
Changing or deleting them
You can change or delete your instructions at any time while you are alive: edit an item, change who receives it, remove it, or delete your account. The instructions in force when your death is confirmed are the ones we follow.
Withdrawing your consent
You can also withdraw your consent to hand anything over. Until you give it again, nothing of yours goes to anybody, now or after your death, and everything you keep stays as it is. Withdrawing asks for your password, so it is done in your settings.
Your will and these instructions
These instructions govern only what we hand over and to whom. They do not transfer ownership of anything, and they do not bind any other company, bank or service. In some places the law lets instructions given in an online tool like this one decide what a service may disclose, even when a will says otherwise. Who inherits what is still decided by your will and the law of your country.
The record we keep
When you agree, we record the version of this agreement, the exact words you agreed to and when. This page always shows the current version.
Which law applies
This agreement is governed by the same law as our Terms of Service. If you are a consumer, you keep the protection of the law of the country you live in.
- Who is responsible for your data
- Humanful LLC
- Registered address
- 8 The Green, Suite R, Dover, DE 19901, United States
- Governing law and courts
- State of Delaware, USA
- Privacy contact
- [email protected]
- Data Protection Officer
- No Data Protection Officer has been appointed. Gentle Handover is run by a very small team and does not meet the conditions in Article 37 that make one compulsory. Privacy questions go to the contact address above and are answered by the person who runs the service.
- EU representative (GDPR Article 27)
- No representative in the European Union has been appointed yet. If you are in the EU and you need one, write to the privacy contact above and say so; until a representative is named, your request is handled directly.
- UK representative (UK GDPR Article 27)
- No representative in the United Kingdom has been appointed yet.
- Supervisory authority
- You may complain to us first, and to the data protection authority of the country you live in. The European Data Protection Board publishes the list of national authorities in the European Union and the European Economic Area. In the United Kingdom the regulator is the Information Commission.